I am into using a systems approach to curriculum and training design. I've reviewed all the materials from PTI Global (Job Description et al.) and Intel about the tools and materials needed to be a successful QA tester in a localization department. I've also reviewd the job description and supporting information that are available for me for writing the questionnaire for the needs analysis. I will write a questionnaire that I will use to interview people of all ranks and files personally. I find writing down what people have to say is easiest for gathering info for a needs analysis. People are more likely to respond and in depth when all they have to do is verbally respond to questions. Sending out questionnaires is always a crapshoot. Many people don't have time to fill them out, or the desire, so the info gleaned from them is only adequate at best. After I write the first draft of the questionnaire, I will show it to my supervisors to see if any editing will need to be done. Then I will begin contacting people to see if they have time to sit down and respond to my questions.